Split: wrong email

#390130
  • Resolved ActiveHolidays Bosnia
    Rank Math free

    Hello I used wrong mail when I purchase Rank Math pro, that email is not mine, and i cant login to activate rank math pro. If you need I can send you my credit card number and cvc code to prove i bought it.

    [Further details moved to the sensitive data section]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Prabhat
    Rank Math agency

    Hello,

    Thank you for contacting the support and we regret the inconvenience caused.

    We checked and you emailed us regarding the issue on May 10, 2022. After updating the email address as requested, we sent you the subscription details along with the logins on the email address milic.********@gmail.com. Could you confirm if you’ve not received our email?

    Also, the account with which you’ve opened this ticket is a free Rank Math account with the email address active**************@gmail.com. If you want to get both accounts merged, please let us know your preferred email address.

    Looking forward to hearing back from you.

    Thank you.

    Thank you very much on fast response i want that a*******************@g******** set as primary account because our web site is on that email and we want pro version of plugin be there. Thanks in advice!

    Prabhat
    Rank Math agency

    Hello,

    Thank you for your patience.

    We have merged your accounts as requested.

    Please check on your end if everything is working as expected.

    Please go through this guide to get started with your PRO license:
    https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

    Hope that helps.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Split: wrong email’ is closed to new replies.