Hello,
I have just checked your profile but I don’t see any topic created by you. Are you using a new user?
If yes, could you point me to the post where you shared with me the information so I can check it and help you?
Looking forward to help you.
Hello,
We have replied to your ticket.
I am using the official amp, could u could check the site for me? I cant reply via my own ticket.
I am using the official amp, i can’t reply via my own ticket. This is my first time of using the support ticket and i cant say i have been impressed.
I guess the ticket i opened was concealed then, I was expecting this to have been fixed, but I am still yet waiting and waiting…
I have followed all instructions but it seems I wil still continue to wait.
I guess the ticket i opened was concealed then, I was expecting this to have been fixed by now, but I am still yet waiting and waiting…
I have followed all instructions laid down by Alberto, could you please look it up cos it looks like he is not yet on seat.
If that doesn’t work, we might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Still waiting for someone to come through
Hello,
Thank you for contacting Rank Math today.
I was able to replicate your issue, however it seems to be generated by your them to some point. If you check the screencast I have attached, you will note I have disabled all plugins( troubleshooting mode enabled) including Rank math leaving only your theme active yet the breadcrumbs still show, which seem to have errors. Your theme shows blog breadcrumbs, whereby there is no blog page(it links to homepage). Please get in touch with your theme support to disable this to use Rank math Breadcrumbs. You can also choose to have your them breadcrumbs and disable Rank math Breadcrumbs in Rank math > General settings > Breadcrumbs.
Looking forward to helping you. Thank you.
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Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
