Split: Request for plugin activation

#18026
  • Resolved Pietro Carrara

    5 years ago

    Rank Math free

    I’m the administrator of the website.
    No other users.
    I’ve tried deactivating all my plugins and clearing all browser cache and using other three different browsers, but I never succeeded.
    I’ve tried installing your plugin either from the wordpress plugins page or by uploading your zip file downloaded from my personal account page

Viewing 6 replies - 1 through 6 (of 6 total)
  • Michael Davis

    5 years ago

    Rank Math pro

    Hi there,

    Thanks for the response.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your Rank Math account credentials & your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Pietro Carrara

    5 years ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Michael Davis

    5 years ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math today.

    The problem is very odd, I am consulting our developers about this and will get back to you in a short while.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Todd

    5 years ago

    Rank Math free

    Hi,

    Can you please check with your web hosting provider and ask them if cURL is enabled on your server? If it isn’t, please ask them to enable it.

    Alternatively, please share your access.log and error.log files with us. That would help us determine the issue in more detail.

    Thank you.

    Pietro Carrara

    5 years ago

    Rank Math free

    My website resides on shared hosting (altervista.org), so I can’t provide error log files.

    I have checked and cURL is active.

    By the way… Altervista staff answered this way:

    “RankMath site expects to receive a request with a certain User Agent, which is not the one sent by calls made by AlterVista.

    For now it is unfortunately not possible to use this plugin on AlterVista. ”

    What a pity…

    Michael Davis

    5 years ago

    Rank Math pro

    Hello,

    Thank you for the follow-up.

    That is quite unfortunate,however, you can set up a test site from where we can test it out further and try to narrow down on the issue.

    Looking forward to helping you. Thank you.

    ​​​​​​

    RankBot

    5 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Split: Request for plugin activation’ is closed to new replies.