Split: rankmath does not connect to analytics

Hello,

Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

I created a separate ticket for you since that last ticket was already closed.

Please follow these steps:

If you are not seeing any data inside your Analytics module, this guide might help you.

A. Pre-check List

1. You should not be using Google Analytics v4 or Matomo Analytics.

2. Update to the latest version of Rank Math Free & PRO

3. Ensure that you are logged in to your paid account:

4. Disconnect and reconnect your account from inside WordPress:

B. Refresh Tokens

1. Please delete RankMath’s app from here:

https://myaccount.google.com/permissions

2. Delete the cache of already imported data from here:
/wp-admin/admin.php?page=rank-math-options-general#setting-panel-analytics
WP Dashboard > Rank Math > General Settings & Analytics > Delete Data

3. Re-create tables by clicking WP Dashboard > Rank Math > Status & Tools > Database Tools and click the Re-create database Table button.

4. Reconnect the account inside Rank Math by clicking here and ensure that you approve all the permission notices that shows up:
WP Dashboard >> Rank Math >> General Settings >> Analytics tab, and click the Reconnect link

5. Let the process complete and it might take around 30 minutes.

6. Now head over to WP Dashboard > Rank Math > Status & Tools > Database Tools and click the Rebuild Index for Analytics button.

7. Please check if the data shows up here:
/wp-admin/admin.php?page=rank-math-analytics#/

If that does not help, please paste the data from here:
WP Dashboard > Rank Math > Status & Tools > System Status and click the Copy System Info to Clipboard button

We really look forward to helping you.

Hello,

Thank you for following up.

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

Thank you, and we really look forward to helping you.

Hello,

Thank you for following up.

I’ve checked your site, and it seems that you’re using GA4, that’s why the property is not showing your website.

Please follow the steps in the link below, and reconnect your Google account.
https://rankmath.com/kb/using-ga4/

I hope that helps. Thank you, and looking forward to your update.

Hello,

You are very welcome. We are super happy that this issue is already resolved. If you have any other questions in the future, know that we are here to help you.

If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

Thank you.