Split: Rank Math SEO Bar overlap with WordPress Editor

#15018
Viewing 6 replies - 1 through 6 (of 6 total)
  • Michael Davis

    5 years, 2 months ago

    Rank Math pro

    Hello,

    Thanks for getting back to us.

    I have opened a new ticket for you to follow up the discussion on this thread: https://support.rankmath.com/ticket/rank-math-seo-bar-overlap-with-wordpress-editor/

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Tomas

    5 years, 2 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Tomas

    5 years, 2 months ago

    Rank Math free

    Hi, whats the status here?

    Michael Davis

    5 years, 2 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math today and sorry for the delay.

    I am afraid that I cannot replicate the problem on your site, the Rank Math metabox is positioned below the post content as shown below:
    [Deleted]

    I am testing this using Chrome browser. Could you please test this out from a different browser or device to rule out any conflicts?

    Looking forward to helping you. Thank you.

    ​​​​​​

    Tomas

    5 years, 2 months ago

    Rank Math free

    Thanks for the tip. Seems to be okay now after updating my Chrome version.

    PS. please delete that screenshot, this content is not supposed to be public yet…

    Michael Davis

    5 years, 1 month ago

    Rank Math pro

    Hello,

    We are super happy that this resolved your issue. I have deleted the screenshot. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/?rate=5#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Split: Rank Math SEO Bar overlap with WordPress Editor’ is closed to new replies.