Rank Math issue

#91222
Viewing 5 replies - 1 through 5 (of 5 total)
  • I should have mentioned, this is on a local development environment. Not sure if that helps.

    I tried uninstalling and re-installing, AND I tried uninstalling + removing the existing database tables, it’s still broken, and it also happens during the setup wizard, using version 1.0.49

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hey Michael, unfortunately I don’t have this on a staging site which you can access – it’s on my local machine. I saw in another thread you made mention of the Options table. I see the rankmath_modules_option in there but it’s empty. Should that contain something?

    Hi Chad,

    Could you please share the error which you are getting while installing Rank Math?

    Thank you.

    Hello,

    Further to it, it seems like new tables are not getting created in the Database or some old plugin has left an incorrect entry.

    Please follow these steps to fix the issue:

    1. Take a complete backup of your website
    2. Install this plugin: https://wordpress.org/plugins/code-snippets/
    3. Head over to the Snippets menu in the left sidebar and click Add New
    add new snippet
    4. Give that post any name and copy the below code in the Code field

    add_action(
    	'init',
    	function() {
    		delete_option( 'schema-ActionScheduler_StoreSchema' );
    	},
    );

    5. Select ‘Only run in administration area’ option and click the Save and Activate button
    run only in admin area wordpress
    6. Open WordPress Dashboard in a new window
    7. Then deactivate recently created snippet from here
    disable snippet
    8. Then activate the Rank Math plugin again

    Here’s a video screencast:
    https://i.rankmath.com/79gPbv

    Please clear all the cache, including the server after following the above process.

    That should resolve the issue. Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Rank Math issue’ is closed to new replies.