Hello,
Thank you for contacting the support.
We have already refunded your purchase and replied to your previous ticket:
https://support.rankmath.com/ticket/canceling-a-subscription-refund/?view=all#post-359305
You will not be able to access that ticket as it was opened in the PRO Forums.
However, here’s the posted reply:
“Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those PRO files in the member area on Rank Math.
Of course, we’re very sorry to see you go. If you don’t mind us asking, is there any particular reason you have chosen to cancel? Perhaps there’s something we can help you with.
We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.
We would much appreciate any feedback you have to offer.”
Please refrain from posting similar replies in other users’ tickets.
Thank you.
