Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
The account you have used to open this ticket is the Rank Math free version only.
Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?
You can add it to the sensitive data section by editing your first post

It is completely secure, and only our support staff has access to that section.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.