Split: Critical Error – site not working after RankMath upgrade

#48684
  • Resolved La Guía de Barrios

    5 years, 7 months ago

    Rank Math free

    Hello,

    I had the same problem yesterday and I also received the same message after I updated the PHP version of my website.

    I have already disabled, deleted and reinstalled the plugin but the problem continues; Although in my case everything works fine, except that I cannot access the menus: Dashboard and General Settings … Every time I click on these menus, I get the option to save an “admin” file as PHP Script format.

    This is the message:

    WordPress version 5.4.1
    Current theme: Divi Child (version 3.25.4.1562601177)
    Current plugin: Rank Math SEO (version 1.0.42.3)
    PHP version 7.1.24

    Error Details
    =============
    An error of type E_ERROR was caused in line 1068 of the file /home1/laguiade/public_html/cdmx/wp-content/plugins/seo-by-rank-math/vendor/rollbar/rollbar/src/DataBuilder.php. Error message: Uncaught Error: Class ‘Rollbar \ ErrorWrapper’ not found in /home1/laguiade/public_html/cdmx/wp-content/plugins/seo-by-rank-math/vendor/rollbar/rollbar/src/DataBuilder.php: 1068

    Stack trace:
    # 0 /home1/laguiade/public_html/cdmx/wp-content/plugins/seo-by-rank-math/vendor/rollbar/rollbar/src/Handlers/ErrorHandler.php(59): Rollbar \ DataBuilder-> generateErrorWrapper (2 , ‘include (/ home1 / …’, ‘/ home1 / laguiade …’, 444)
    # 1 /home1/laguiade/public_html/cdmx/wp-content/plugins/seo-by-rank-math/vendor/composer/ClassLoader.php(444): Rollbar \ Handlers \ ErrorHandler-> handle (2, ‘include ( / home1 / … ‘,’ / home1 / laguiade … ‘, 444, Array)
    # 2 /home1/laguiade/public_html/cdmx/wp-content/plugins/seo-by-rank-math/vendor/composer/ClassLoader.php(444): include ()
    # 3 /home1/laguiade/public_html/cdmx/wp-content/plugins/seo-by-rank-math/vendor/composer/ClassLoader.php(322): Composer \ Autoload \ includeFile (‘/ home1 / laguiade … ‘)
    # 4 [internal function]: Composer \ Autoload \ ClassLoader-> loadClass (‘Rollbar \\ Payload …’)
    # 5 / home1 / laguiade / public_html / cdmx

    How can I solve this issue?

    • This topic was modified 5 years, 7 months ago by La Guía de Barrios.
    • This topic was modified 5 years, 7 months ago by Todd.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Todd

    5 years, 7 months ago

    Rank Math free

    Hi,

    Thanks a lot for your query and we are so sorry about the trouble this must have caused.

    Could you please head over to WordPress Dashboard > Rank Math > General Settings > Others

    Disable the Usage tracking option.

    If that doesn’t work, we might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    • This reply was modified 5 years ago by Jitendraa.
    La Guía de Barrios

    5 years, 7 months ago

    Rank Math free

    Well, everything is working fine now. Thanks for your help.

    Rank Math

    5 years, 7 months ago

    Hello,

    Glad you got that sorted.

    If you need any other assistance, please feel free to reach out to us.

    We are here to help. Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Split: Critical Error – site not working after RankMath upgrade’ is closed to new replies.