Split: Critical Error after Update! Please help.

#274628
  • Resolved VictorF

    4 years, 2 months ago

    Rank Math free

    We are experiencing this issue as well, however we are running our site using Bedrock, so we are committing plugin update to our repository before deploying a new version. Is there any way to fix this issue without reinstalling the plugin on the production server?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Reinelle

    4 years, 2 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    Could you please share the error log reported when the critical error happened to check and advise accordingly?

    You can add it in the sensitive data section
    Sensitive Data Section

    It is completely secure, and only our support staff has access to that section.

    Looking forward to helping you.

    Thank you.

    VictorF

    4 years, 2 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    VictorF

    4 years, 2 months ago

    Rank Math free

    Thanks, I added the error trace.

    Miguel

    4 years, 2 months ago

    Hello,

    Since you are using a custom implementation of WordPress we recommend that you check if the server stack allows for the use of the following library that we call in that class: https://github.com/deliciousbrains/wp-background-processing

    Also, due to the custom implementation in place, some functionality of the plugin might not work as expected because we didn’t fully test our plugin with Bedrock so we can’t confirm if everything is properly going to work.

    Don’t hesitate to get in touch if you have any other questions.

    RankBot

    4 years, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Split: Critical Error after Update! Please help.’ is closed to new replies.