Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We have split the previous ticket so we can ask for more details about your issue and assist you better.
Checking your account, we don’t see any subscriptions there so it seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
esto ya se hizo amigo,
llevo varios dias desde q compre y no logro usar.
La cuenta con la que compre es errada g******@t**************
ustedes ya identificaron el pago y unificaron la cuenta errada con la correcta mi usuario es distribuidoranacionaldeliteraruracristiana
por favor su ayuda para poder instalar y usar
gracias
Hello,
This is the ticket where we found and merged the account with the ticket: https://support.rankmath.com/ticket/compre-la-version-pro-y-no-me-llego-ususario-y-contrasena-para-descargar/?view=all
It seems you are still unable to access the account with the subscription.
Do you want us to merge that account with the account you opened this ticket with? If you do, which do you want to keep and the other delete?
We have also shared in the sensitive data section an autologin link so you can access the subscription.
We look forward to helping you.
