Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
I split your reply into a new ticket so we can ask few more details with regards to your issue.
You would need to access the PRO account from your developer as you need it to activate the plugin.
Could you please let us know the email address you used to purchase that PRO account so we can verify it on our end?
Looking forward to helping you.
I didn’t purchase the Pro account. My developer did and he was made to understand that he is legitimately able to share with me.
He is Damien Cross, and his email address is
d*****@c*************************
He has suggested that I get my own Pro account, but I first want to get through your basic tutorials so I can first understand the basic functionalities of RankMath.
Thank you!
Hello,
The email you have shared doesn’t have a PRO subscription. However, if your developer has the subscription with some other email address, he will have to reconnect his Rank Math PRO account with your site to update the PRO plugin.
Please get in touch with him and ask him to connect his account to your site.
Let us know if you need any other assistance.
I have the Pro plugin working on my site, I just can’t update it to the latest version.
Hello,
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
