Split: Bought SEO PRO/Year – Need Help as Not showing in WordPress

#992354
  • Resolved Damon Burton

    5 months, 3 weeks ago

    Rank Math free

    Hi there, I recently purchased the Rank Math SEO Pro plan for a year, but it’s not showing up in my WordPress dashboard. I’ve double-checked that I’m logged into the correct account and that my license key is activated, but I’m still having trouble. Could you please help me resolve this issue? Thank you in advance for your support!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Damon Burton

    5 months, 3 weeks ago

    Rank Math free

    Hello, I’m reaching out because I bought the Rank Math SEO Pro annual plan, but I’m unable to see the Pro features in my WordPress dashboard. I’ve already tried the following steps:

    Verified that I’m using the correct email and license key.

    Cleared my browser cache and refreshed the dashboard.

    Reinstalled the Rank Math plugin.

    Despite these efforts, the issue persists. Could you please assist me in getting this resolved? I’d really appreciate your help. Thank you!”

    Reinelle

    5 months, 3 weeks ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    We have separated your concern into a new ticket so we can assist you accordingly.

    It seems that you have purchased the plugin using a different email address.

    Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?

    You can add it to the sensitive data section by editing your first post

    Sensitive Data Section

    It is completely secure, and only our support staff has access to that section.

    Looking forward to helping you.

    RankBot

    4 months, 3 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Split: Bought SEO PRO/Year – Need Help as Not showing in WordPress’ is closed to new replies.