Hello,
We deeply apologize for that.
Can you please head over to your rankmath.com Account > Website or visit this URL: https://rankmath.com/my-account/websites/?
Check if you are able to see the correct remaining credits. See my screenshot below for reference:
If the credits are correct, then, please head over to your Content AI and refresh the credits count so the plugin will request the updated credits from our server and displays the correct one.
Let us know how that goes. Looking forward to helping you.
Content AI Credits: 30/155
After refreshing my end, it still shows zero.
Do you think my new purchase credit should be installed as a plugin?
I have screenshots, but I cannot send them from this form.
I think you should instruct people who are purchasing new credits.
You can not leave us alone and wonder. It is so time-consuming.
Sabastian
Hello,
You may share your screenshot by uploading it to https://imgbb.com/ and sharing the URL here.
AI credits should be automatically added to your website (unless you have set a limit to each of your websites).
If the issue persists, please head over to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your paid Rank Math account again.
See if that fixes the issue.
Looking forward to helping you with this one.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
I did install both plugins. And this is the URL for you to get access.
https://www.gorgeoussmiles.com.au/wp-admin
I hope you do not need any user name or password.
Hello,
We will need the username and password to log in. Or you can use the plugin that I have mentioned in my previous message to create a temporary login link to log in to your site without a password.
Looking forward to helping you.
[Moved to Sensitive Data Section]
Hello,
I tried refreshing the credit count but the credit still shows 0.
Please head over to your Account page once again and navigate to your websites page, disconnect your website, and reconnect your account once again by following my previous steps provided: https://support.rankmath.com/ticket/api-credits/?view=all#post-312543
If the issue persists, please do inform us and we will escalate this ticket to our dev team.
Looking forward to helping you.
Still no credit. Because I am refusing to install Business Plugin. I’ve been told I can buy credits with Pro version (That’s what I have on my site) But please read below.
This is the email I did received from your support. And also did reply. (at below)
“Hello Sabastian,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Can you please reconnect your website using the Business license?
https://rankmath.com/kb/website-not-shown-in-account/
Also, why did you purchase a Business license over a PRO license?
You can use the Rank Math PRO on unlimited personal websites, and you can use the business plan on 100 client & personal websites. Personal websites are the ones you own 100% and not a client website or a partnership with someone. A personal website can be a business, earn you money and you can even sell it to anyone but it needs to belong to you.
In terms of features, you can check the following comparison:
https://rankmath.com/pricing/#comparison
Looking forward to helping you.
My Reply:
“This is precisely where the confusion starts.
All I need is to buy credits for the Content AI.
But your “Buy Credit” links don’t give any other option. Just to purchase the plugin.
All I need is Credit for AI content to do my other pages has not optimized yet.
Please add the credits I did purchase. And refund the money for the business Plugin. Because I do not need it as you said.
Yes, I do not need a Business plugin at all.
All I need is credit.
Thank you.
Sabastian
PS: Do I still need to keep Rank Math free version on my site?”
Hello,
Since you have exhausted the credits of your PRO account and purchased a new Business plan for more credits, you will need to connect your Business account to the site. Your site still has the PRO connection. The credits will appear once you connect your Business plan as purchasing a Business plan will not add the credits to your PRO plan.
You could have upgraded to the Business plan instead of purchasing a new one: https://rankmath.com/kb/upgrade-plan/
Hope this clarifies your doubts. Let us know if you need any other assistance.
Thanks.
My dashboard show: Content AI credits: 30 / 155
But after switching to Business plan come to only: Content AI credits: 30 / 155
Why is that?
Also, how will I purchase credit next time when I run out?
My admin panel still shows only pro and free version. But no business. Why is it?
This is very time consuming and headache given process. Not to mention cost.
Hello,
The credit count is correct. You got 5 credits for 30 credits for your PRO version and after using them, you purchased a PRO plan that got you 125 credits. So 30/155 is the correct figure for all your plans included under your account.
And to connect your Business plan, please navigate to WP Dashboard > Rank Math > Dashboard > Help, and while reconnecting your account, you will get an option to choose between the PRO and Business account. If you are not getting the option then please provide login details of your Rank Math account so we can check on our end.
And we’re currently working on the credit purchase system and we will roll it out once it’s ready.
Looking forward to helping you.
[Removed sensitive details]
Hello,
I looked at your Rank Math account, and It looks like you are account is connected to the Business plan now:
Please let us know if you need help with anything else.
Thank you
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
