Split: All my options are missing all of a sudden

#121701
Viewing 6 replies - 1 through 6 (of 6 total)
  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    May I know if you have tried checking if it’s a plugin or theme conflict?

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    I hope that helps. Thank you, and looking forward to your update.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Sorry for the delay.

    I’ve tried creating a new draft page, and I’m unable to replicate the issue. Also, the screencast you have provided is not working on my end. Please see the screencast I’ve attached in the Sensitive Data section.

    Thank you, and looking forward to your update.

    Hello,

    Thanks for your feedback. I was talking about the blog posts, not pages but yes, it works now. I don’t know how but, it’s working (I didn’t touch anything).

    Thank you, removing the temporary admin login

    Hello,

    I’m glad that the issue is already fixed.

    Please don’t hesitate to contact us by creating a new ticket so we can assist you with anything else.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

You must be logged in to reply to this ticket.