Sorry, you are not allowed to access this page.

#476987
  • Resolved RS
    Rank Math free

    I’ve followed the Rank Math instructions on how to install and activate Rank Math on a multisite setup, but keep getting “Sorry, you are not allowed to access this page”. I’ve checked my user role (it’s Administrator).

    The website shows up in my Rank Math dashboard at rankmath.com after I activate it in WordPress.

    What is going on, please?

Viewing 4 replies - 1 through 4 (of 4 total)
  • RS
    Rank Math free

    Even when I click Skip Now it still says “Sorry, you are not allowed to access this page”.

    Anas
    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    The correct way to use our plugin on a multisite setup is to install it on the network but only activate it on specific subsites.

    If you have activated it on the network, please deactivate it on the network and then activate it on the subsites.

    If the issue persists, please reinstall the plugin.

    Let us know how it goes.

    We are here to assist you.

    RS
    Rank Math free

    Hi, I did that and I did that. Both. Still doesn’t work. It’s ok, I’m going to try another plugin.

    Nigel
    Rank Math business

    Hello,

    Please follow our guide to export Rank Math data on your website, reinstall Rank Math, then reimport your Rank Math data: https://rankmath.com/kb/sorry-you-are-not-allowed-to-access-this-page/#num-4-uninstall-rank-math-install-again

    Hope that helps. Please let us know if you have questions.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Sorry, you are not allowed to access this page.’ is closed to new replies.