Hi Judith,
Thank you for getting in touch and so sorry about the issue.
Are you using WordPress MultiSite environment?
Can you please try to access this link?
Domain.com/wp-admin/network/admin.php?page=rank-math
Change the domain.com to your own website’s domain.
Please let us know so we can help.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
i got the same error message
It’s one site. We have a dev environment.
Hi there,
Thanks for the follow up.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
i installed the temporary login without password app. i need an email address and will can only allow 1 day of access.
Hi there,
Thanks for the response.
Please make use of our email address s******@r*********** and then share the access token link on the sensitive data section.
I am looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi there,
Please share your RM username and password too on the sensitive data section.
These details will be on the email that you received after registering for a RM account.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
at each stage of the setup wizard, there are login credentials that are auto-populated. those are my credentials from Word Press. But should they be the Rank Math credentials instead? Is that, perhaps, the reason why I’ve encountered the access error message?
Hi Judith,
Thanks for the access.
I have completed the steps on the setup wizard for you. Please head over to Rank Math > Search console and authorize access to the GSC for your site.
Let me know if the issue persists. Thank you.
ok i will do that. was it the wrong credentials that was causing the problem
Hi there,
Thanks for the follow up.
It is likely that there were some caching issues on your end that were causing this issue. The process was quite smooth when I logged in.
Let me know if you have additional questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
