Hello,
I was able to access your site. You seem to have Yoast active, can we deactivate it and activate Rank math so we can look into this issue?
Looking forward to helping you. Thank you.
But if you deactivate Yoast then my whole SEO data will be lost then what to do?
I want to transfer the whole SEO data from Yoast to rank math. That’s it.
Hello,
I have tried using the troubleshooting plugin but I can’t seem to be able to enable the troubleshooting mode. We might have to deactivate the plugins manually, could you please create a staging site to avoid any effect of this on your live site.
Looking forward to helping you. Thank you.
I don’t know how to create a staging site so please solve this issue as your own without losing my SEO and any other data.
Hello,
You can create a staging site easily as explained in this guide: https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/ (or if you have any questions, just let us know).
Looking forward to help you.
Please solve this issue without a staging site and today is the last day waiting to solve this issue otherwise I am going to leave rank math.
Hello,
We do not have this issue on any of our testing installations.
We are sorry but we cannot fix an issue if we do not have it on our websites.
This is an issue on your installation with Rank Math which doesn’t usually happen but we need access to look further into this.
It is okay if you do not feel comfortable and we really regret that there isn’t much we can do without a staging website.
Good luck and if you need help with anything else, please open a new support ticket here so we can help.
We are always here for assistance.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
