Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Sorry for the issue you are facing.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it sounds like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please let us know if you find the culprit.
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
Hello sir,
I tried Site health plugin also, but a similar issue occurs after installing Rankmath plugin – sorry you are not allowed to access this page. Then what to do?
Hello,
Are you logged in as an administrator?
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I sent details in sensitive data please check it and resolve my issue as soon as possible.
Thank you
Hello,
Could you share some FTP credentials so we can check the debug logs and try to determine the cause of the issue?
Looking forward to help you.
Hello,
check out any problem is my website.
Hello,
are you found any issue on my website regarding the Rankmath plugin?
Hello,
We would need some FTP details so we can enable the debug mode and check the logs. That way we can try to know why you get that message when trying to activate Rank Math.
Looking forward to help you.
Sorry, I can’t share the FTP details. please tell me what is the issue.
Thank you.
Hi,
I am sorry but the login you provided is not working.
Can you please open the following link if you are using a single site setup of WordPress?
website.com//wp-admin/admin.php?page=rank-math-registration
and for multi-site:
website.com/wp-admin/network/admin.php?page=rank-math
If that doesn’t help, please disable the plugin and reactivate it again. You would notice this icon:
https://i.rankmath.com/qlNOzb
Clicking that should open the setup wizard of the plugin.
Please let me know if that helps.
I did all the process but no one worked for me, it still showing sorry you are not allowed to access this page.
Hello,
We would love to check but the login link no longer works, as I mentioned previously.
Can you please update the login so we can check?
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
The account is not giving us access to anything. We cannot see the plugins list or even Rank Math.
Let us know.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
