Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
In this case, please try using a different internet browser or incognito mode to connect your website to your Google account.
Please navigate to WP Dashboard > Rank Math SEO > General Settings > Analytics and try to connect your Google account again.
If the issue persists, please navigate to WP Dashboard > Rank Math SEO > Status & Tools > System Status > Copy System Info to Clipboard and paste the details in the sensitive data section so we can check further.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We can see you’re using the backdated version of the Rank Math PRO on your website. Please try to update the plugin to the latest version and see if that works for you: https://rankmath.com/changelog/
However, you’re currently using the Rank Math PRO plugin on your website, but the account you have used to open this ticket is the Rank Math free version.
Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
