Buenas tardes, sigo esperando respuesta. Realmente si yo fuera a utilizarlo no estaría pidiendo esto, actualmente necesito ese dinero, lo tenia presupuestado para otras cosas y esto me esta tomando una carga innecesaria. Por favor solicito ayuda.
Hello,
Hello,
Thank you for contacting the support.
Sorry to disappoint, but our refund policy does not extend for renewal subscriptions. Before the renewal happens, our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s).
You can cancel the automatic subscriptions by following this guide:
https://rankmath.com/kb/cancel-subscription/
We sent out an email reminder 7 days prior to the charge. Did you not receive that? Please let us know. We are here to assist you with your refund request.
Estaba revisando mi bandeja de entrada y no tengo aviso previo. Por lo que exijo un reembolso.
Entienda mi posición y no quiero alardear a esta situación incomoda.
Espero me resuelvan.
Yo no utilizaré los créditos. Estoy fuera de los nichos.
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access the Content AI feature we refunded.
Of course, we’re very sorry to see you go.
Hope that helps.
Muchísimas gracias yo quedare atento, volveré mas después amigo. Solo que ahora estoy priorizando otras cosas.
Hello,
That’s fine. We are glad to hear that this issue has been resolved. This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.
We appreciate your patience and cooperation throughout this process.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
