Social share image is black

#120886
  • Resolved Mick

    3 years, 11 months ago

    Rank Math free

    Hello,

    When I share the website on Facebookit should show the image selected OpenGraph Thumbnail. Instead of the image I get a black image. I also tried uploading a featured image for the homepage and share it this way. Then I get the same black image. I’ve tested a different website where I also use Rankmath and there is no problem.

    EDIT: when I share the website on LinkedIn it shows the thumbnail as expected.

    Please check the screencast I send you private for more info.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Reinelle

    3 years, 11 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.

    It seems that Facebook is still showing a cached version of your website. I’ve scaped your website using https://developers.facebook.com/tools/debug/, and it’s already showing your image now. I’ve attached the screenshot in the Sensitive Data section for your reference:

    I hope that helps. Thank you, and please don’t hesitate to contact us if you need further assistance.

    Reinelle

    3 years, 11 months ago

    Hello,

    I’m so glad that the steps I’ve provided work on your concerns.

    Yes, you can use the tool to scrape again if Facebook is showing cached content from your website.

    Thank you, and please don’t hesitate to contact us by creating a new ticket to assist you with anything else further.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Social share image is black’ is closed to new replies.