social share

#252465
  • Resolved Arnas

    3 years, 1 month ago

    Rank Math free

    Hello,

    After one of updates (can’t say which one) I noticed that when I share new post (listing) on social media, it grabs a random image instead of the post’s logo. Few months ago it was all good. Please check video I included in sensitive data section. Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Reinelle

    3 years, 1 month ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    I’ve checked the video, and it seems that you have already used the post’s logo in the Social Sharing option in Rank Math, which fixed the issue.

    However, it seems that the logo’s image resolution is too big. Please ensure that the image you are using for OpenGraph is as close as 1200 x 630 pixels as per Opengraph Standards.

    I hope that helps.

    Thank you, and please don’t hesitate to contact us anytime if you need further assistance with anything else.

    Arnas

    3 years, 1 month ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Arnas

    3 years, 1 month ago

    Rank Math free

    Hi,

    I don’t think problem is image size because I set manually very same image, it works with no problems.

    I updated sensitive information with one more link that grabs the wrong image.

    Jeremy

    3 years, 1 month ago

    Hello,

    Could you please clear your website cache and try again?

    If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Arnas

    3 years, 1 month ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Arnas

    3 years, 1 month ago

    Rank Math free

    Hi,

    Clearing cash doesn’t help. I included my login details. Thank you.

    Jaideep Asrani

    3 years, 1 month ago

    Hello,

    I tried to log in to your site but I am not able to access your admin dashboard. I am getting This Has Been Disabled error:

    Please check and let us know when we can log in.

    Looking forward to helping you.

    Thanks.

    RankBot

    3 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘social share’ is closed to new replies.