Social Share

#156992
  • Resolved Neel B

    3 years, 9 months ago

    Rank Math free

    Hi,

    I recently updated my website logo and therefore the image I uploaded when setting up RankMath to be used when you share a webpage on social media is different and needs to be updated. I am using WordPress, I have tried going through the plugin settings to find where to upload the new image but having difficulty. Could you please assist.

    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)
  • Anas

    3 years, 9 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    You can add the default social sharing image at Rank Math > Titles & Meta > Global Meta > OpenGraph Thumbnail.

    When a featured image is not set, this image will be used as a thumbnail when your post is shared on Facebook. Recommended image size 1200 x 630 pixels.

    I hope this helps. Looking forward to helping you.

    Rishabh Goswami

    3 years, 9 months ago

    Rank Math free

    jb mai apni post ko facebook pe share krta hu to wha pr thumbnail image blank dikhta hai esaa twitter pr bhi hota isse pehle mai yoast use krta tha usme mujhe is trh koi kabhi koi paresani ka samna nhi krna pada tha pleasle meri help kro wrna mai waps Yost ki trf chala wse to mujhe apki aur sari service bhut hi acchi lagi.

    Jeremy

    3 years, 9 months ago

    Hello,

    Thank you for keeping in touch with us.

    Upon checking your website, it looks like it is still in “Coming Soon” status. I can’t check your issue if your website is not yet live.

    Can you please share your WordPress admin login so we can check your issue? Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Neel B

    3 years, 9 months ago

    Rank Math free

    Thank you. I followed the steps and managed to upload a new image, however when I chose a logo image matching the recommended size 1200 x 630 px the whole logo actually didn’t find the page which is odd.

    Reinelle

    3 years, 9 months ago

    Hello,

    Thank you for the update.

    Your site seems to be in a coming soon state and we couldn’t replicate and investigate this issue further.

    However, if your site is already available for the public, you can use the Facebook Debugger tool to check if your social image is being printed correctly.

    I hope that helps. Thank you, and please don’t hesitate to contact us anytime if you need further assistance.

    RankBot

    3 years, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Social Share’ is closed to new replies.