Hello @eric-romarate,
Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.
Can you please share your site URL with us here? So that we can look into this matter closely for you.
Meanwhile, please make sure that you’ve updated the image for social media with a recommended image size as close as 1200 x 630 pixels, and also please make sure that the image is with supported image format like JPEG, PNG, or GIF.
You may try checking the URL below to learn about OpenGraph guidelines by Facebook:
https://developers.facebook.com/docs/sharing/webmasters/images/
If everything seems to be fine, try clearing your site cache and see if the issue is resolved for you.
Hello @infonetbanglaad,
Thanks for reaching out to us with the issue here.
Please check with the information I’ve shared above and if the issue persists, open a new forum ticket with more information, and we’d love to assist your there with this one.
Looking forward to helping you.
Thank you.
Hi,
Thank you for the reply, Ill be looking on link you provided, in the meantime here is the link to my wordpress website vintageyubec.com/
..and by the way, the image i used is jpg 311 KB with resolution 1400 by 933 pixels
Eric
Hello,
Everything looks to be good on your site. The issue was that Facebook was still showing the old/cached version for your site URL. Once I hit the Scrap Again button, Facebook fetched the latest data from your site and now the preview showing the correct one.
Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.
Thank you.
yes i also did hit scrape and got the good news..thank you very much for that link. it fixed my problem,,more power to you!
Hello,
We’re glad that we could address your concern.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
