Social Media Image

#444727
  • Resolved Alexander Joossens
    Rank Math free

    Dear,

    In the setup Wizard I changed the option for the default social media image. However, when i insert my website URL (www.springkasteelpaco.be) into a facebook post, the new image is not shown. (But the old image, with a wrong telephone number).

    Can you please help me with this?
    Kind regards,

    Alexander Joossens

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    I’ve checked your homepage, and it seems that the featured image is getting picked up for your social image.

    In this case, please edit your homepage to use a custom image on your site. Here’s a link you can follow upon editing it:
    https://rankmath.com/kb/meta-box-social-tab/#facebook-options

    Also, please ensure that the image file format you are uploading is only between jpeg, gif, or png, and the image resolution is as close as 1200 x 630 pixels as per Opengraph Standards.

    Once done, clear your website’s cache and check again.

    I hope that helps.

    Thank you.

    Dear,

    I changed the featured image from the home page as described in the link you sent, but facebook still shows me the old picture…

    What am I doing wrong?

    Thank you very much!

    Here I provide some screenshots:
    screenshot
    screenshot2

    Hello,

    It seems like Facebook is still serving the link preview from the cache. I checked it with the sharing debugger and now it is showing the correct image: https://developers.facebook.com/tools/debug/?q=springkasteelpaco.be

    Please clear the cache of your site and check again.

    Let us know if you need any other assistance.

    Thank you very much!

    Hello,

    We are happy to help.

    Can you please confirm if this resolves the issue?

    Looking forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Social Media Image’ is closed to new replies.