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I am encountering a persistent issue where updates to meta titles and descriptions via Rank Math SEO are not saving on my website, . Using the Divi Builder interface, I access the Rank Math SEO settings, input customized meta data (e.g., titles with keywords like “garage door repair NJ” and descriptions for emergency services), and save the changes. Initially, the updates appear to register, but upon refreshing the page, navigating away, or returning later, the fields reset to default or blank states, erasing all modifications. This occurs across multiple pages, including the homepage, service pages (e.g., emergency repair, installation), and posts.
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Hello,
We apologize for the issue you are facing with Rank Math not saving your meta titles and descriptions. This can often be caused by a few common factors. Here are some steps you can take to troubleshoot and potentially resolve the issue:
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Check for JavaScript Conflicts: Sometimes, other plugins or themes can cause JavaScript conflicts that prevent Rank Math from saving metadata. You can open the error console in your browser to check for any errors that might indicate a conflict. If you find any, consider reaching out to the respective support forums for those plugins or themes.
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Firewall Settings: If you are using a firewall, it may be blocking access to the necessary Rank Math files. Ensure that the following URLs are whitelisted in your firewall settings:
/wp-json/rankmath/v1/updateMeta/wp-json/rankmath/v1/updateSchemas/wp-json/rankmath/v1/updateRedirection/wp-json/rankmath/v1/getFeaturedImageId/wp-json/rankmath/v1/getHead
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Cloudflare Page Rules: If you are using Cloudflare, you may need to create page rules to whitelist the Rank Math files. Here’s how you can do that:
- Go to the Rules tab in Cloudflare and click on Create Page Rule.
- Enter the paths mentioned above (replacing
example.comwith your domain). - Set the settings to Disable security for these rules and save them.
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Saving Settings: Ensure that after making changes in Rank Math, you are clicking the Save Changes button at the bottom of the settings page. If you navigate away without saving, your changes will be lost.
If you’ve tried these steps and the issue persists, please reply to this ticket with your website URL so that a human agent from our support team can assist you further. Thank you for raising this concern, and we’re here to help you resolve it!
Sources:
Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank MathHello,
Thank you for your query and we are so sorry about the trouble this must have caused.
If following the steps above doesn’t work for you, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
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The ticket ‘So rankmath data getting wiped out from the webpages everytime’ is closed to new replies.