Snippets Not Saving

#453327
  • Resolved Kate

    3 years, 2 months ago

    Rank Math free

    Hi,

    I recently added RankMath to guides.overstock.com and I can’t get any changes we make to the meta description or the images to save. I’m thinking it may be the Json or one of our plugins, but I can’t seem to Troubleshoot this issue against any of the plugins. If you have any insight that’d be great, but I’m worried it may just be our setup because we have to work on the site through a security portal in order to access it.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Anas

    3 years, 2 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Please check if you are using a Firewall, as it may prevent saving the changes.

    If you are using a Firewall, please whitelist this route:
    /wp-json/rankmath/v1/updateMeta

    Whitelisting the route should fix the issue.

    You can check this link for more information:
    https://rankmath.com/kb/meta-data-not-saving/#firewall

    I hope this helps. Looking forward to helping you.

    Kate

    3 years, 2 months ago

    Rank Math free

    That explains it. Thank you. I will be discussing this with our devs.

    Md. Sakib Khandaker

    3 years, 2 months ago

    Rank Math agency

    Hello,

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

    RankBot

    3 years, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Snippets Not Saving’ is closed to new replies.