Snippets and keywords won’t save

#993542
Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    5 months, 2 weeks ago

    Hello,

    We apologize for the issue you are facing with saving snippets and keywords. This can happen due to a few common reasons:

    1. Plugin Conflicts: There may be conflicts with other plugins that prevent saving. You can check for plugin conflicts by following our plugin conflict tutorial.

    2. JavaScript-Related Errors: Issues with JavaScript can also cause this problem. You can diagnose JavaScript errors using the JavaScript Console in your browser. For Chrome, you can open it by navigating to More Tools > Developer Tools and then clicking on the Console tab. Here’s how it looks:
      Open Developer Tools
      Open console tab

    3. Cloudflare Settings: If you are using Cloudflare, ensure that you have whitelisted the necessary Rank Math URLs in your Cloudflare settings. You can find instructions on how to do this in our knowledge base.

    If you’ve tried these steps and are still having issues, please reply to this ticket with your site URL, and a human agent from our support team will assist you further. Thank you for raising this concern!

    Rakibuzzaman Siam

    5 months, 2 weeks ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    For initial troubleshooting, please check if you are using a Firewall as it may prevent saving the changes. If you are using a Firewall, please whitelist this route:

    /wp-json/rankmath/v1/updateMeta

    For more information on this issue, you can follow this guideline: https://rankmath.com/kb/meta-data-not-saving/

    Let us know how it goes. Looking forward to helping you.

    RankBot

    4 months, 2 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Snippets and keywords won’t save’ is closed to new replies.