Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Your page seems to have duplicate open graph meta added by one of the plugins or the theme you are using, please check the screencast I have added in the sensitive section. To determine which one, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
Hi Michael,
Thank you for the response! The other open graph data is likely coming from the Easy Social Share Buttons plugin. I followed the steps for troubleshooting. With only Rank Math enabled I am experiencing the same issue of the image being cropped when shared to social media despite being sized properly. Please see the screen share video link I added to the sensitive data update.
Best regards,
Joe
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This reply was modified 4 years, 2 months ago by
Joe. Reason: Entire response was not posted
Hello,
Yes, I agree with what you suggest in the Sensitive Data section, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello Alberto,
I have placed a temporary login URL in the Sensitive Data section. I hope we can figure this out.
Thanks,
Joe
Hello,
I have checked it but it seems to be working fine for me (as I show you in the screencast I added in the Sensitive Data section). Could you check it?
Looking forward to help you.
Hi Alberto,
It still looks like the image is being cropped a little, but looks much better than before. It is working the same for me now as it did for you. Curious if you changed something?
I am also now having a separate issue. The Rank Math SEO analysis is saying that I have not linked Google Search Console, but I have. Google Search Console is also saying that I have several pages with ‘noindex’ detected in ‘robots’ meta tag. I see the robots.txt tab under General in Rank Math, but I believe I have the pages set to index. I’m not sure what is going on? Please see the screen share in the sensitive data section.
Should I open a separate issue under a new ticket?
Thanks,
Joe
Hello,
The Search Console Check analysis checks if you have connected Rank math search console on your site. In your case, your site doesn’t seem to appear in the drop down. Please deauthorize your site and then authorize it again in Rank math > General Settings > Search Console then make sure to use the account to verify your site on GSC and select your current site in the drop down.
Looking forward to helping you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
