Hello,
Thanks for contacting us and we regret the inconvenience caused!
Could you please confirm whether you are using any page builder? And if so, which one?
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide and see if that fixes the issue:
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
If the issue still persists, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I’ve tried with the troubleshooting guide but the issue persists. I’m using the flothemes builder. I know that data on flex blocks isn’t read, but I haven’t found anything like this issue.
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thanks for your reply!
When we try to login to your website, we see this https://i.rankmath.com/d3vG9W.
Please check and reply.
Thanks!
I don’t know what could be happening, I’ve tried the link, user and password and it’s running properly. Maybe that I was into the WP desktop. I’ve logged out, could you try again?
Hello,
Thank you for the update.
Unfortunately, I’m also getting the error my colleague has provided. Could you please check if you’re using any security plugin and temporarily disable it to further investigate this issue?
If not, please get in touch with your web host as it seems that they’re blocking access from a different country to the backend of your site.
I hope that helps. Thank you, and looking forward to your update.
I had the plugin “Wordfence Security” activated so maybe this was the problem. I’ve deactivated it, so could you try again?
Thank you so much
Hello,
Thank you for keeping in touch with us.
I tried accessing your website admin and I wasn’t able to log in as well as it was blocking my IP address. If you already disabled your security plugin, you might need to contact your hosting provider to disable any security software temporarily so we can further check your issue.
We are looking forward to hearing an update from you. Thank you
Could you please check if you can access my website admin to solve this issue? We have disabled the cpanel security module for a while
If this can help you to find the issue, when I use descriptions under 105 characters, it saves it (unless it shows it like if it isn’t saved), but over 105 characters, it doesn’t save changes.
Hello,
Thanks for your reply.
I was able to login into your website’s backend. I ran a plugin-theme conflict test and it seems that the Classic Editor plugin is causing the conflict. Please see the screencast available in the Sensitive Data section of this ticket.
Please confirm it on your end and let us know how that goes.
Thanks.
Hello,
I have updated the sensitive data with the issue, it seems to be saved, but when you refresh, the issue continues.
Thank you.
Hello,
Thanks for your reply.
I visited your website and I was not able to replicate the issue. The Meta Snippet was saving data without any issue. Please see the screencast available in the sensitive data section of this ticket.
Could you please double-check and confirm it on your end?
Looking forward to hearing from you.
Thanks.
I don’t know what was happening bur now it’s working propperly, thank you so much!
Hello,
We are super happy that this issue is already resolved. If you have any other questions in the future, know that we are here to help you.
If you don’t mind us asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
