Snippet info not saved

#65787
  • Resolved Chris Parker

    4 years, 2 months ago

    Rank Math free

    Hello, As of today, I can no longer save the snippet info. After saving, WP says it’s been saved. However, after refreshing the page the info reverts back to the old data.

    I’m using:
    RankMath 1.0.44.1
    WP 5.4.2
    Elementor Pro 2.10.3

    Cache has been cleared and caching plugins turned off. I’ve also tried turning off all plugins and tried the Twenty twenty theme.

    Any other suggestions?

    Thanks,
    Chris

Viewing 8 replies - 1 through 8 (of 8 total)
  • Michael Davis

    4 years, 2 months ago

    Rank Math pro

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Chris Parker

    4 years, 2 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Alberto

    4 years, 2 months ago

    Rank Math business

    Hello,

    I have created a test post and when updating the keywords in Rank Math, Rank Math is sending a POST query to the WordPress site and it is returning a 403 error:

    POST https://yourwebsite.com/wp-json/rankmath/v1/updateMeta 403

    You should contact your hosting support to check what is blocking those requests.

    Looking forward to help you.

    Chris Parker

    4 years, 2 months ago

    Rank Math free

    Hi Alberto, Are you getting a “denied” message from sucuri? Access Denied – Sucuri Website Firewall

    Where are you seeing the 403 error? In a log?

    Michael Davis

    4 years, 2 months ago

    Rank Math pro

    Hello,

    Check the screencast I have attached for you in the sensitive data section to see the issue. The API fails to fetch when publishing/updating the post. Hope that helps.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Chris Parker

    4 years, 2 months ago

    Rank Math free

    Thanks. I’m chatting with our host. But, they’re clueless. Is it possible it’s being blocked by Sucuri? Or is it definitely the host?

    Chris Parker

    4 years, 2 months ago

    Rank Math free

    I whitelisted this in Sucuri; /wp-json/rankmath/
    It seems to be working now.

    Michael Davis

    4 years, 2 months ago

    Rank Math pro

    Hello,

    It is a possibility. You can test this by deactivating temporarily and checking if the snippets saves. Please try and let us know.

    Looking forward to helping you. Thank you.

    ​​​​​​

    RankBot

    4 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

The ticket ‘Snippet info not saved’ is closed to new replies.