Snippet Image will not change

Hello,

We apologize for the issue you are facing with the snippet image not changing on Facebook. It can be frustrating when the correct image does not display as expected. Here are a few things you can check to resolve this issue:

1. Check if the Correct Image is Set: Ensure that you have set the correct Open Graph image in the Rank Math Meta Box for your page. You can do this by going to the WordPress editor for the specific page and checking the Social tab in Rank Math.
   

2. Image Dimensions & Format: Make sure that the image you are trying to use meets Facebook’s requirements. The recommended size is 1200px X 630px, and it should be in a supported format (JPEG, PNG, GIF, or WebP).

3. Facebook Debugger Tool: Use the Facebook Sharing Debugger to scrape your URL again. This tool can help refresh Facebook’s cache for your page and may resolve the issue of the old image being displayed.

4. Clear Caches: Since you’ve mentioned purging all caches, ensure that you clear any server-side caches as well as browser caches to see if that helps.

If you’ve checked all these points and the issue persists, please reply to this ticket with any screenshots you have, and a human agent from the Rank Math Support team will assist you further.

Thank you for raising this concern!

Hello,

Thank you for contacting us. We apologize for any inconvenience this issue may have caused.

When we initially tested the site using the Facebook share debugger, https://developers.facebook.com/tools/debug/?q=https%3A%2F%2Fglazedexpressions.co.uk%2F, an old image from the last time Facebook Scraped the page was shown.

We scraped again and could now see the same image on the source code of your site’s homepage:

Please try posting the link again and see if there’s any difference.

Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.

Hello,

We are glad that everything has been sorted out.

Please feel free to reach out to us again in case you need any other assistance.

We are here to help.

Thank you.