Snippet Descriptions not being saved

#508280
  • Resolved Jack A

    2 years, 11 months ago

    Rank Math free
    Content AI Starter

    Good evening.

    I currently have an issue whereby the post & page Snippets are not being saved.

    I have followed the guidance here and here, but the issue persists.

    I see that the snippet data I write is saved to my post pages (example), however, it doesn’t seem to save to the front end, or reflect the changes in the Rank Math SEO scores in the backend?

    Any assistance would be greatly appreciated.

    Best,
    Jack

Viewing 1 replies (of 1 total)
  • Md. Sakib Khandaker

    2 years, 11 months ago

    Rank Math agency

    Hello,

    Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.

    I logged in and checked your site for the issues you’ve mentioned but I was unable to replicate the issue there and everything is working as expected.

    I’ve attached a screencast in the sensitive data section for your reference.

    If there are any other issues you’re encountering, please share a screencast of that issue, so that we can help you to resolve the issue.

    You may use a tool like loom to share screencast with us.

    For the SEO Score issue, please navigate to WordPress Dashboard > Rank Math > Status & Tools > Database Tools and Recalculate Scores.

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    RankBot

    2 years, 10 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Snippet Descriptions not being saved’ is closed to new replies.