Hello,
I’m sorry to hear about the issue you are facing with editing snippets in Rank Math on your website zulassungsstelle.de. If the Rank Math section underneath the page content closes as soon as you click on "edit snippet," there might be a conflict causing this behavior.
To troubleshoot this issue, you can follow these steps:
-
Check for Plugin or Theme Conflicts:
- Temporarily deactivate all plugins except Rank Math.
- Switch to a default WordPress theme like Twenty Twenty-One.
- Check if the issue persists. If not, reactivate your plugins and theme one by one to identify the conflicting element.
-
Clear Cache:
- Clear any caching plugins or server-side caches that might be affecting the snippet editor’s functionality.
-
Browser Cache:
- Clear your browser cache and cookies or try using a different browser to see if the issue is browser-related.
If after following these steps the issue persists, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.
Thank you for your understanding and patience.
Best regards.
Sources:
WordPress Permalink Structure & Changing Individual URLs » Rank Math
Fatal Error Happening on Some Installations After 1.0.49 Update » Rank Math
Remove Organization Schema from Your Website » Rank Math
Rank Math’s Content Analysis Tests For Archive Pages » Rank Math
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
This issue could be caused by conflicting plugins/themes on your website. Kindly make sure you are using the latest version of all the plugins and themes, please update if not yet.
Here’s a guide for troubleshooting further if the issue persists:
https://rankmath.com/kb/check-plugin-conflicts/
You can also follow the steps in this video:
https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
I deactivated the first 7 plugins in the plugin list (see below), tried it again, and Rank Math worked again. After that I reactivated the 7 plugins (that havn’t been updated in the days previous or past the problem), and Rank Marth still works.
The plugins (for your support solution repository) were:
Black Studio TinyMCE Widget by Black Studio
Broken Link Checker by WPMU DEV
Classic Editor by WordPress-contributors
Colorlib Login Customizer by Colorlib
Complianz | GDPR/CCPA Cookie Consent by Really Simple Plugins
Collapse-O-Matic by twinpictures, baden03
Advanced Editor Tools by Automattic
Problem solved for now, thank you very much for your assistance!
Hello,
We are glad to hear that this issue has been resolved. Thank you for letting us know. This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.
We appreciate your patience and cooperation throughout this process.
Thank you for choosing Rank Math.
