Snipet rank math not update

#354501
  • Resolved Borja De Bedoya
    Rank Math free

    Hello!
    Since 3 weeks ago, we are trying to change the title, slug or keyword focus on snippet on a page or post and after update it returns to the previous information.

    I have read some old tickets, but I can’t find the solution.

    Thanks

Viewing 7 replies - 1 through 7 (of 7 total)
  • Anas
    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Please check if you are using a Firewall, as it may prevent saving the changes.

    If you are using a Firewall, please whitelist this route:
    /wp-json/rankmath/v1/updateMeta

    Whitelisting the route should fix the issue.

    You can check this link for more information:
    https://rankmath.com/kb/meta-data-not-saving/#firewall

    I hope this helps. Looking forward to helping you.

    we have checked firewall everything is ok
    we think the problem is in the RankMath plugin, it gives an error in the Javascript console”.

    Anas
    Rank Math business

    Hello,

    Can you please share a screenshot of the error in the browser console?

    You can share screenshots using https://imgbb.com/.

    Please add the screenshot in the sensitive data section.

    We look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    I can check that the route to update the metadata is being redirected to a route that adds a trailing slash and thus returns a 404 error.

    It’s redirecting from this: /wp-json/rankmath/v1/updateMeta?_locale=user

    To this: /wp-json/rankmath/v1/updateMeta/?_locale=user

    Notice the trailing slash before the query parameter _local=user and that is what is causing this issue.

    Please check if you have any rule in your .htaccess that is adding a trailing slash to all your URLs and make the necessary changes so it doesn’t apply to routes such as this one.

    Don’t hesitate to get in touch if you have any other questions.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘Snipet rank math not update’ is closed to new replies.