snipet editor changes not taking place

#306825
Viewing 4 replies - 1 through 4 (of 4 total)
  • Jaideep Asrani

    3 years, 1 month ago

    Hello,

    Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.

    Please check if you are using a Firewall, as there are chances that it will prevent saving the data.

    If you are using a Firewall, please whitelist this route:
    /wp-json/rankmath/v1/updateMeta

    Whitelisting the route should fix the issue.

    You can check this link for more information:
    https://rankmath.com/kb/meta-data-not-saving/#firewall

    I hope this helps. Looking forward to helping you.

    Bogoria

    3 years, 1 month ago

    Rank Math free

    thank you let me have a look at it

    Bogoria

    3 years, 1 month ago

    Rank Math free

    i had a look and i am not using a firewall or any security plugin

    Kamlesh

    3 years, 1 month ago

    Rank Math free

    Hello,

    In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Thank you.

    RankBot

    3 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘snipet editor changes not taking place’ is closed to new replies.