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Last month I changed the itineraries slug in “permalinks” setting and added “tours” instead of “itineraries” and it worked well like this example https://egyxotic.com/tours/14-days-nile-cruise-egypt-tours-emerald-nc-7/ but few days ago it turned back to this one https://egyxotic.com/itineraries/14-days-nile-cruise-egypt-tours-emerald-nc-7/. I’ve checked the permalinks settings many times and cannot change it again. How can I solve this issue! and can I send you screenshots?
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Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Thank you.
Hello,
I understand that you are not able to share your admin access.
I went ahead and further check your URLs and they are redirected by WordPress as you can see in this screenshot:
Please check if there are other plugins that might be manipulating your permalinks. To determine that, please follow this guide: https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
Let us know how that goes. Looking forward to helping you on this one.
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