sitemap_index.xml is empty and can’t update

#217558
  • Resolved Samuel Kariuki
    Rank Math free

    Hello, I’m reaching out to you in response to your request that I should ping google to recrawl my sitemap. I did that but up today nothing has happened kindly help me resolve this

Viewing 8 replies - 1 through 8 (of 8 total)
  • Anas
    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Please note that it takes time for Google to crawl the sitemap, I will suggest you wait for some time and let Google crawl the sitemap.

    Also, make sure the sitemaps are excluded from caching otherwise Google will see the cached version.

    Please exclude the sitemaps from caching by following this guide:
    https://rankmath.com/kb/exclude-sitemaps-from-caching/

    Then clear your website cache and remove the sitemap from the Search Console, add sitemap_index.xml again and wait for Google to recrawl the sitemap.

    I hope this helps. Looking forward to helping you.

    I already did that but nothing happened I also tried to flush the sitemap and also pinged google to recrawl

    Hello,

    Thank you for the follow-up.

    From your last ticket, you have mentioned that submitting the sitemaps individually did work.

    Could you please confirm if it’s still having the same issue with that process?

    Looking forward to helping you.

    Thank you.

    Yes it has the same issue

    Brian
    Rank Math free

    Hello.

    Could you kindly share the affected URLs with us so that we can check it there are any issues. Also if you do not mind please share screenshots of the errors indicated in your GSC so that we can know more about this issue.

    We are looking forward to helping you.
    Thank you.

    I’m sending the screenshot of my google search console find it on sensitive data section

    Kindly note that the overall URL in the sitemap is 108 and not 113 as indicated in the google console. and the sitemap can’t seem to update from 113 to 108

    Ankit
    Rank Math business

    Hello,

    Thank you for your reply.

    That’s normal behaviour. It will take time for google to process the URLs. You should wait for few days to a week, and there might be a possibility that Google has crawled the pages you have already deleted, and thus those URLs are not included in the sitemap?

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

The ticket ‘sitemap_index.xml is empty and can’t update’ is closed to new replies.