sitemap_index.xml Error 404

#1079296
  • Mark Arie

    3 weeks, 6 days ago

    Rank Math free

    Good day, I have a question regarding the sitemap feature in Rank Math and badly need help about it. So we have a live e-commerce website, I’m newly employed and also beginner with SEO. I somehow accidentally turned off the sitemap toggle in Rank Math Dashboard. Then after turning it back on, the sitemap_index.xml now shows “Page not found”.

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    3 weeks, 6 days ago

    Hello,

    I apologize for the issue you are facing with the sitemap feature in Rank Math. It sounds like you might be encountering a 404 error for your sitemap_index.xml after toggling the sitemap option back on. This can happen for a few reasons, but don’t worry; we can help you troubleshoot this.

    Here are some steps you can take to resolve the 404 error:

    1. Flush Permalinks: Sometimes, simply saving your permalink settings can resolve this issue. Go to your WordPress admin area, navigate to Settings → Permalinks, and click the “Save Changes” button without making any changes. This action refreshes your permalink structure.
      Flush permalink settings

    2. Check Sitemap URL: Ensure that you are accessing the correct sitemap URL, which should be https://rankmath.com/kb/fix-sitemap-issues/#sitemap-loads-slowly. Replaceyourdomain.com` with your actual domain name.

    3. Check for Plugin Conflicts: Sometimes, other plugins can interfere with the sitemap functionality. You can use the Health Check plugin to identify any conflicts.

    4. Server Configuration: If you are using an Apache or Nginx server, you may need to add specific rewrite rules to your .htaccess or Nginx configuration file. If you’re unsure how to do this, please let us know, and we can provide further guidance.

    If these steps do not resolve the issue, please reply to this ticket with your website URL so that we can assist you further. A human agent from our support team will take over and provide more detailed help.

    Thank you for raising this concern, and we’re here to help you get your sitemap working again!

    Sources:
    Rank Math Sitemap Issues and Their Fixes » Rank Math

    This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.

    Ike

    3 weeks, 6 days ago

    Hello,

    Thank you for reaching out to us.

    Please follow the steps below for initial troubleshooting:

    1. Flush the Sitemap cache by following this video screencast:
    https://i.rankmath.com/pipRDp

    2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article: https://rankmath.com/kb/exclude-sitemaps-from-caching/

    Let us know how it goes. Looking forward to helping you.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

You must be logged in to reply to this ticket.