Sitemap.xml file empty / white page

#490715
Viewing 6 replies - 1 through 6 (of 6 total)
  • Md. Sakib Khandaker
    Rank Math agency

    Hello,

    Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.

    I’ve checked the sitemap of your site and indeed your sitemap was showing blank (white) page.

    This issue is possibly occurring because, on your database entries there are some Unicode characters that are preventing the sitemap from correctly load.

    Please access your WordPress database and check in the options table. You’ll notice entries like blogname with Unicode characters instead of the correct Spanish characters in there.

    By fixing those entries, the sitemap should start working fine.

    We could also perform these checks. But for that, we would need cPanel/phpMyAdmin access to handle the situation.

    Please do not hesitate to let us know if you need our assistance with anything else.

    Thank you.

    Markus Schad
    Rank Math free

    Thanks, indeed there was Unicode in the Blogname. Corrected the table, what should I do next?

    Markus Schad
    Rank Math free

    Looks like the sitemap xml still is blank

    Md. Sakib Khandaker
    Rank Math agency

    Hello,

    Your sitemap is working perfectly fine now, as you can see in the screenshot below. Please try clearing your browser cache and try reloading your sitemap again. You may also try your browser’s incognito mode to see if you can see your sitemap working.

    sitemap

    Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.

    Thank you.

    Markus Schad
    Rank Math free

    Ty.

    Md. Sakib Khandaker
    Rank Math agency

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

You must be logged in to reply to this ticket.