Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
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Looking forward to helping you. Thank you.
Hi,
I have activate only the default theme and rank math and the problem still appear
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thanks for getting back to us.
I can see that the styles are now working as expected and the XML links are loading on the sitemap as shown below:
Have you been able to fix this?
Thank you.
Actually, when you refresh the page the style will disappear
could you recheck again
Hi there,
Thanks for getting back to us.
The issue could have something to do with your object and page cache.
I have cleared all the site cache and the issue does not seem to happen anymore.
Please check and let us know if it works well for you. Thank you.
Hi the problem is back again.
and did not install any new plugin or add any code since last time it was working
Do you have any explanation to this problem
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
The issue is arising from your caching plugins since the functionality is restored as soon as the page cache is cleared. I can suggest that you get in touch with the authors of this plugin so that they can advise on how to fix this.
Looking forward to helping you. Thank you.
Sorry but I have facing another problem approximately every couple of days…
the sitemap page is delete then I should go to setting >> permalinks >> save
to restore it.
Should I make this every day to keep the page not deleted ???
is there any another solution??
Hello,
Thank you for contacting Rank Math today.
I can suggest that you clone your site to a temporary staging domain and then deactivate all other installed plugins and check whether this problem will still be reproduced. I can suggest that you use the following plugin to help in setting this up https://wordpress.org/plugins/duplicator/
Looking forward to helping you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
