Sitemap White Page (*NGINX*)

#103889
  • Resolved Digital Next AUS

    3 years, 9 months ago

    Rank Math business

    Hey Rank Math,

    I recently changed rules with my NGINX server as advised by Rank Math to make the sitemap work. However, now the sitemap does not show unless you are logged into the website as an administrator. When trying to access the sitemap via incognito, you get a white page.

    I have updated permalinks, resaved the sitemap within Rank Math, checked for plugin conflicts and also checked the server to see whether a static sitemap is present but to no avail.

    Can you look to resolve this issue, please? It’s currently causing issues with webmasters as Google currently cannot crawl the sitemap.

    Look forward to hearing from you.

    Kind Regards,
    Steven

Viewing 1 replies (of 1 total)
  • Febby

    3 years, 9 months ago

    Rank Math free

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    I’ve just checked your sitemap on private/incognito window and it’s loading fine.
    Please refer to my screenshot below:
    https://ibb.co/mDRZkFB
    https://ibb.co/SNpDjnQ
    https://ibb.co/TYdrMJp

    Please let us know if you need more assistance.
    We’re here to help.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    • This reply was modified 3 years, 10 months ago by Febby.
    RankBot

    3 years, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Sitemap White Page (*NGINX*)’ is closed to new replies.