Sitemap url showing a blank page

#923964
  • Vicky

    3 weeks, 3 days ago

    Rank Math free

    Dear customer support team,

    I hope you are having a great day!
    I would kindly ask for your precious assistance.

    I use the free version of Rank math for our store: https://wellness-brands.eu.

    Recently I noticed that my new published articles do not get indexed.It was verified on Google Search console as well. I checked the sitemap url which is https://wellness-brands.eu/sitemap_index.xml with subfolders – links of posts, pages, products etc and as you can see there is a blank page.

    I think that there is no problem with the caching plugin I use,( Seraphinite) and the Health status plugin you suggest shows no incompatibility.

    I would be obliged if you could investigate the matter and let me have your advice.

    I cordially thank you for your time and support.

    Georgia Giannakandropoulou

Viewing 8 replies - 1 through 8 (of 8 total)
  • Rakibuzzaman Siam

    3 weeks, 3 days ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    This issue is occurring because on your database entries, there are some Unicode characters that are preventing the sitemap from correctly loading.

    Please access your WordPress database and check the table wp_options. You’ll notice entries like blogname with Unicode characters instead of the correct characters in there.

    To be more specific, you may take a look if you find a similar entry like this in the option_value column. Here is an example below for your reference:

    Please try to replace this entry with “Wellness Brands- Φυσικά Συμπληρώματα Διατροφής, Παραφαρμακευτικά & Προϊόντα Ομορφιάς”, and then the sitemap should start working fine again.

    Let us know how it goes. Looking forward to helping you.

    Vicky

    3 weeks ago

    Rank Math free

    Dear Rakibuzzaman,

    I hope you are having a nice day!

    I thank you for your swift reply and step by step accurate instructions. It solved the issue indeed:)

    I noticed that there are only 4 out of 11 published articles-posts in the https://wellness-brands.eu/post-sitemap.xml subcategory sitemap.
    Could you contemplate and let me know what is the reason?

    Thank you again,

    Georgia

    Ike

    3 weeks ago

    Hello,

    We are glad that helped.

    Can you share the URL of some of the posts that are not included in the sitemap?

    Please note that Rank Math doesn’t include posts/pages/CPTs set to noindex and with a different canonical URL in the sitemap.

    We look forward to helping you.

    Thank you.

    Vicky

    2 weeks, 5 days ago

    Rank Math free

    Dear Ike,

    Thank you for your reply.

    The sitemap url for posts is https://wellness-brands.eu/post-sitemap.xml.

    Please find below the screenshot of Rank Math setting for all articles posts.The canonical url is the same and all are set to index.

    https://www.dropbox.com/scl/fi/ta15y9lvkbuy68nvtrcke/schema.JPG?rlkey=wvlecnd39dh94zuh9nc45krxy&st=39cn2twb&dl=0

    https://www.dropbox.com/scl/fi/il7hi3134p8w2ibou8yd0/rank-math-seo-shilajit-article.JPG?rlkey=2tr8vm5veps8vb4x8hj3bpkxd&st=cdrv465j&dl=0

    Thank you for your comments.

    Georgia

    Rakibuzzaman Siam

    2 weeks, 5 days ago

    Hello,

    In this case, please try to follow the steps below and see if that works for you:

    1. Flush the Sitemap cache by following this video screencast:
    https://i.rankmath.com/pipRDp

    2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
    https://rankmath.com/kb/exclude-sitemaps-from-caching/

    If the issue persists, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    Vicky

    2 weeks, 3 days ago

    Rank Math free

    Dear customer support team,

    I hope you are having a nice day!

    I followed your instruction No 1, I think it is ok.
    Concerning the second step, take into account that I use the Serapphinite caching plugin. Find herebelow a screenshot of the excluded urls from caching.
    Is it ok, or more action is required?

    https://www.dropbox.com/scl/fi/rcdwpnfsvcf8u48ac8e9z/URL-PATHS-EXCLUDED-FROM-CACHING.JPG?rlkey=pswuixlmck6mowzw13t8bklu1&st=krxry8ce&dl=0

    I cordially thank you again for your help.

    Shewinsblogging

    2 weeks, 3 days ago

    Rank Math free

    I was also facing same issue but it fixed after 2 days on my blog that is about projector.

    Ike

    2 weeks, 2 days ago

    Hello,

    From the screenshot you shared it appears you have only excluded the sitemap’s stylesheet.

    You can add something similar to /(.*)sitemap(.*).xml.

    You should reach out to your caching plugin support on how best to exclude the sitemap paths from caching.

    We hope this helps. Please let us know if you have further questions or concerns.

    Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

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