Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Can you please follow these steps?
1. Flush the Sitemap cache by following this video screencast:
https://i.rankmath.com/pipRDp
2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
https://rankmath.com/kb/exclude-sitemaps-from-caching/
Once done, clear your website cache and check the sitemap.
If the issue persists, please share the sitemap URL with us so we can check.
We look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
The issue still persists. Can you please log in and check the issue? I’ve sent you the login credentials via PM.
Hello,
I’ve checked your site, and it seems that you’re using the NitroPack plugin.
There is a known issue with the latest version of Nitropack where the sitemap is showing a white page, and they are already working on resolving this.
In this case, please try rolling back to version 1.5.12 of Nitropack to fix the issue.
I hope that helps.
Thank you.
Thanks, Reinelle!
How do I roll back to version 1.5.12 of Nitropack?
Hello,
You can use the WP Rollback plugin to rollback to the previous version:
https://wordpress.org/plugins/wp-rollback/
Please create a complete backup of your WordPress files and database prior to performing a rollback.
Hope this helps.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
