Sitemap Settings: \”Sorry, you are not allowed to access this page\”

#20570
  • Resolved Chris Bailey

    5 years, 1 month ago

    Rank Math free

    [Had to duplicated ticket as previous login credentials not available]
    Hi guys.

    Hopefully you can help me with a few issues:

    1 – When I log into wp-admin I see this “Please keep only one Sitemap plugin active, otherwise, you might lose your rankings and traffic. Click here to Deactivate.” – however, click the deactivate option doesn’t achieve anything

    2 – Whenever I try switching on Sitemaps, the option seems to switch back off when I leave the page – weird

    3 – Whenever I try switching on Sitemaps, then click the ‘settings’ link, I receive this:
    “Sorry, you are not allowed to access this page.”

    Hopefully it’s an easy fix, but I can not see the solution 🙁

Viewing 5 replies - 1 through 5 (of 5 total)
  • Michael Davis

    5 years, 1 month ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math today.

    Your site is reporting an invalid username error when I attempt to login with the credentials your shared earlier.
    Could you please test this from your end and update the credentials?

    Looking forward to helping you. Thank you.

    ​​​​​​

    Chris Bailey

    5 years, 1 month ago

    Rank Math free

    Thank you, the details should now work for now. Please try again

    Michael Davis

    5 years, 1 month ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math today.

    I cannot replicate the errors mentioned on your original post. There is however an error on the sitemap that suggests that there could be some white space on your wp-config.php file:

    This page contains the following errors:
error on line 2 at column 6: XML declaration allowed only at the start of the document

    Please check for white spaces and delete them to fix this.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Chris Bailey

    5 years, 1 month ago

    Rank Math free

    Lovely, so it was the wp-config file at fault with the <?php tag starting on line 2, not line 1.

    Let’s hope that resolves things. Thanks

    Michael Davis

    5 years, 1 month ago

    Rank Math pro

    Hi there,

    Thanks for the follow up.

    This seems to have resolved the issue 🙂
    Please let me know if the issue pops up again.

    Thank you.

    RankBot

    5 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Sitemap Settings: \”Sorry, you are not allowed to access this page\”’ is closed to new replies.