Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
Could you please share your sitemap URL with us so that we can check the issue further for you?
Meanwhile, please try to follow the steps below and see if that works for you:
1. Flush the Sitemap cache by following this video screencast:
https://i.rankmath.com/pipRDp
2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
https://rankmath.com/kb/exclude-sitemaps-from-caching/
Once done, clear your website cache, remove all the submitted sitemap, and resubmit only the /sitemap_index.xml in the Search Console.
Let us know how it goes. Looking forward to helping you.
Hi, sorry, done everything, but the error persists…
so the sitemap url is: https://www.holeshotmoto.it/sitemap_index.xml
please, try to solve it soon, it is very important…
thanks a lot
Hello,
We tried to check your sitemap and we can see Googlebot is getting a 502 error while trying to access your sitemap:
It indicates why you’re facing the error on Google Search Console. We suggest you get in touch with your hosting provider and ask them to fix this error.
You can also follow this URL for more details on this error: https://rankmath.com/seo-glossary/502-bad-gateway/
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
