Sitemap problem (standard theme, no plugins)

#397802
  • Resolved Bernhard

    3 years, 9 months ago

    Rank Math free

    Dear Rank Math team,

    we installed your plugin a few weeks ago and are excited about it! After we wanted to go live a few days ago and therefore also wanted to submit a sitemap to Google, we unfortunately encountered a problem that cannot be solved by myself… maybe you can help me?

    (please see sensitive data)

    I have checked both functions.php and wp-config.php for empty spaces or lines, and also carried out a system health check – the problem persists despite deactivating all plugins (except Rank Math, of course), even with the standard Twenty-Twenty theme. If you look into the source code of the sitemap, you will notice a blank line at the beginning…

    On an identical other WordPress installation everything works (with the same theme, plugins etc.) without any problems…

    I am now very desperate and would be very happy if you could help me!

    Many thanks and greetings from Germany
    Bernhard

Viewing 5 replies - 1 through 5 (of 5 total)
  • Anas

    3 years, 9 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Bernhard

    3 years, 9 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Jeremy

    3 years, 9 months ago

    Hello,

    I tried clearing the cache and flushed the sitemap cache by following this video guide: https://i.rankmath.com/pipRDp and the sitemap seems to be working fine now as you can see in my screenshot in the Sensitive Data section.

    Can you please check again from your end? If you are still seeing the error, kindly clear your website and browser cache. Also, if you have any server-level caching service like Cloudflare, kindly clear the caches there too. You may refer to this guide:

    https://rankmath.com/kb/exclude-sitemaps-from-caching/

    Let us know how that goes. Looking forward to helping you.

    Bernhard

    3 years, 9 months ago

    Rank Math free

    Hi Jeremy,

    thank you so much – it works!

    I can hardly believe it, I have been trying to solve the problem for 2 days… I am more than happy and thankful!

    Again, many, many thanks to the whole team for the unique support and help!

    Many greetings to all of you – you are doing an awesome job!
    Bernhard

    Anas

    3 years, 9 months ago

    Rank Math business

    Hello,

    We are super happy that your issue is resolved. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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