Sitemap problem

#961371
  • Chloe
    Rank Math free

    Dear support,

    I have been using rankmath for few months now and i am facing an issue that i can’t solve. When i submit my sitemap on GSC it works well at the start and everything is green.

    [moved to sensitive data section]

    Can you help me to solve my problem? I am really worried and i can’t find a solution.

    Thank you in advance for your help,

    Best regards

Viewing 4 replies - 16 through 19 (of 19 total)
  • Chloe
    Rank Math free

    Hi, so do you have any solution regarding my problem?

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    Your sitemap including the index sitemap is currently redirecting to your homepage. It appears that you’re using a different sitemap generator:

    Rank Math support

    Please disable that and enable Rank Maths instead to avoid further conflict.

    Then, assuming that you have already followed the steps from here and the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Chloe
    Rank Math free

    The problems were there before i try to use another sitemap generator. But since no one could give me a solution i decided to try a new sitemap and see if it works or not in the GSC. Let’s see

    Hello,

    Do let us know how that goes. We recommend removing all the sitemaps from your GSC account after all the changes you’ve made and give Google some time to update the sitemap report.

    Don’t hesitate to get in touch with us if you have any other questions.

Viewing 4 replies - 16 through 19 (of 19 total)

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