Sitemap problem

#77078
  • Resolved Domin

    4 years, 4 months ago

    Rank Math free

    Hi,
    I have problem with submitting a sitemap generated by RankMath to Search Console.
    When I add the sitemap: https://primus.biz.pl/sitemap_index.xml (from Sitemap settings) Google says that the type is unknown and the status says that it could not be downloaded – the error says that: “We encountered an error when trying to access your sitemap. Make sure your sitemap follows our guidelines and is available in the location you specified, then resubmit.”

    First it was blocked by robots.txt (disallow – all) but I changed the file and it is still the same problem.

    And after connecting the RankMath with Search Console – when I go to the RankMath SC page and Refresh Sitemaps – there is a green notice at the top: ‘https://primus.biz.pl/sitemap_index.xml’ is not a sitemap index. And “No sitemaps submitted”.

    Is this a matter of time or what?

    Thank you in advance for help.
    Dominik

Viewing 3 replies - 1 through 3 (of 3 total)
  • Alberto

    4 years, 4 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    That is a weird issue, I think we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Domin

    4 years, 4 months ago

    Rank Math free

    Hello,
    I’ve just checked the status of sitemap in Search Console and today it is success 🙂
    So, thank you for your time.
    The problem has gone itself after 24h.

    Regards,
    Dominik

    Michael Davis

    4 years, 4 months ago

    Rank Math pro

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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